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Shipping Costs

UK : flat rate £3.50.

Rest of World : flat rate £6.

Shipping Times

The Creative Shelf is based in Norwich (United Kingdom). We use Royal Mail for all deliveries. The following is a guideline and exact shipping times may vary.

United Kingdom: 1-2 business days

Europe: 3-5 business days

North America: 5-7 business days

Other countries: 5-7 business days

Customers are responsible for any customs and import taxes that may apply and any delays caused due to customs. 

Returns

To return your order, please contact us by emailing thecreativeshelf@gmail.com within 14 days of delivery to let us know the reason for your return. We'll supply you with a returns address. 

Customers are responsible for paying shipping costs for returns. In the case of a full refund, the original shipping costs are non-refundable. All goods must be unworn and unused. Unfortunately, we cannot accept any responsibility for damage or loss while the product is being returned to us. We strongly recommend using a trackable service for returns, as we cannot guarantee that we will receive your returned item. 

Please note: We do not offer refunds or exchanges on discounted items or sale items. 

Christmas Returns

We offer an extended returns policy for the Christmas period. All orders placed between 1st December and 24th December can be returned for an exchange or a refund up to the 7th January. Please remember that our opening hours may vary over the Christmas period.